Sprout’s Director, Client Success plays a crucial role in leading the team that supports our corporate clients and their employees through program creation, implementation, enrollment and on-going support. The Director, Client Success ensures that the team’s timelines and deliverables are met and coordinates with all internal departments to fulfill product requests. With a deep understanding of client business needs, the Director, Client Success is also responsible for growing our relationships with our clients over time.
About The Role:
This position reports to the Chief Revenue Officer and is the critical leadership resource for driving Retention, Upsell and Client Satisfaction metrics. The major responsibilities for the role are as follows:
Specific responsibilities include, but are not limited to, the following:
Client Success – Day-to-Day Operations
At Sprout, you’ll build a product that is solving a fundamental and inspiring problem for employees; helping employees improve their wellbeing and employers reward healthy behavior. You will own specific features, build a roadmap, and define attributes that will make Sprout’s platform more robust, easier to integrate with and easier to manage. You will drive adoption, and increase utilization of our platform services. You will own the backlog and prioritize work for an Agile tech team.
About The Role:
At Sprout, you’ll build a product that is solving a fundamental and inspiring problem for employees; helping employees improve their wellbeing and employers reward healthy behavior. You will own specific features, build a roadmap, and define attributes that will make Sprout’s web and mobile apps best in class, delivering consistent and amazing user experience. As a product leader, you will collaborate across the organization as well as with our clients to ensure that the products we build result in customer-centric solutions.
About The Role:
Sprout’s products help employees be happier and healthier at work! Our web and mobile apps help employees get fit together and provide a meaningful way for employers to increase engagement. We are a TechStars/Nike+ Accelerator graduate and we are in the heart of downtown Toronto fashion district.
About The Role:
You will play a key role in developing and growing Sprout’s web and mobile products, working closely with other developers, and bringing new features to life.
Qualifications
Sprout is looking for a junior software QA Engineer, eager to deliver high-quality web and mobile products. You will help design and develop test cases and test tools to ensure the delivery of high-quality software.
Responsibilities:
